Terms & Conditions

This agreement is organised and administered by Swim-With-Me Ltd

Registered in England and Wales Company No.07884292 - VAT Registration Number 925116149

Registered Office Suite 262, 9 St Johns Street, Communications House, Colchester, Essex, CO2 7NN

  • Participation in the Swim-With-Me membership is subject to acceptance of our full T&C's.
  • We will use your personal information given for the purpose of delivering our services as described in the Swim-With-Me Privacy Policy
  • This agreement is for existing or new enrolling customers of Swim-With-Me with a valid membership.

Our service to you:

  • We will provide swimming lessons using STA or Swim England qualified swimming Instructors who will use Swim-With-Me progressive tuition.
  • Our fully trained swimming Instructors will work in and out of the water, teaching students to focus on achieving optimum results by helping support the body if required and aiding correct stroke technique through guidance and demonstration.
  • We will provide, whenever possible, a temporary cover Instructor in the event of the absence of the regular Instructor.
  • We will assess students on a continual basis using Swim-With-Me continual assessment and awarding via Certificates & Badges (purchase required).
  • We will endeavor to maintain class sizes but Swim-With-Me reserves the right to change the size and structure of swimming classes without notice.
  • An Instructor and Assistant combination are not always guaranteed.
  • Swimming days and times are not guaranteed.
  • Swim-With-Me prides itself on its water-based tuition but cannot always guarantee this service in each class.

Your Responsibilities:

  • Parents/Guardians/Swimmers must enter poolside no more than 5 min before the start of their lesson.
  • Parents/Guardians/Swimmers arrivinmg 10min AFTER the start of their lesson will not be allowed to join the lesson. This is for health & Safety reasons and to minimise disruption to the lesson that has already started.
  • Parents/Guardians must not approach poolside during the lesson unless asked to do so by a swimmers Instructor/Assistant.
  • Parents/Guardians must ensure all swimmers are kept away from the poolside until their Instructor calls them forward for their lesson.
  • Parents/Guardians must not allow any swimmer, including siblings to walk/play around the perimeter of the pool.
  • Parents/Guardians must not assist in the instruction of a swimmer during their lesson.
  • Parents/Guardians must ensure that swimmers are changed in the correct changing rooms provided, not poolside.
  • Parents/Guardians must remain on the premises whilst their swimmer is in lessons.
  • Armbands must be worn by non-swimmers unless advised otherwise by their Instructor.
  • Floatation aids eg armbands, woggles, and floats are not supplied by Swim-With-Me and must be supplied by the Parents/Guardians. This can be supplied by Swim-With-Me, swimming welcome starter pack
  • Please see Pool Rules with reference to additional requirements.

Swim-With-Me Subscriptions, Registrations & online purchases:

  • All prices are subject to change without prior notice.
  • We are pleased to accept orders by Online transaction (secure server).
  • All credit/debit card transactions are subject to validation checks and are authorised by the card issuer.
  • We accept all major debit & credit cards including American Express.
  • If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order/service.
  • No payments will be accepted or processed without a valid card payment in the name of the registered cardholder.
  • Renewal for block, group, and private swimming lessons must be made three weeks prior to the end of your current booking to ensure swimming places remain secured.
  • Due to insurance purposes, Swim-With-Me cannot allow anyone to swim unless all payments are up to date.
  • Monthly Recurring Easy Payments (e-Pay), Groups, or Private swimming lessons entitles you the customer to one swimming lesson per week per registered swimmer which will continue to be delivered by Swim-With-Me until you give notice as per the notice period outlined below or as such time that we Swim-With-Me are unable to continue to deliver our services no matter the reason.
  • We reserve the right to modify, cancel, terminate or suspend our services in whole or in part no matter the reason.
  • Specific days & times are limited and are subject to availability and can not be continually guaranteed.
  • Continuity in swimming Instructors can not be guaranteed due to absence for holiday or sickness or any other unforeseen reason.
  • With the payment of swimming fees, active members will have online access to Swim-With-Me member information. If Swim-With-Me fails to supply access for any reason other than through negligence on the part of Swim-With-Me, members should contact Swim-With-Me Customer Service Department at (03455) 578803

Authorised Retailer Stripe Payments is used for all our online transactions for members, and general users.

Refunds and Cancellations:

  • Group or Private swimming lessons bought in a block of 4, 6, 8,10,12,14 weeks - Commitment only to the block of 4, 6, 8,10,12,14 weeks purchased with 3 weeks' notice to cancel.
  • Monthly Recurring Easy Payments (e-Pay) - Commitment is 4 months with 1-month notice to cancel.
  • To take advantage of block savings lessons must be taken in a block of consecutive weeks.
  • Swim-With-Me does NOT offer any refunds or credits for non-attendance of swimming lessons by you the customer no matter the reason.
  • Swim-With-Me WILL credit all swimming lessons canceled and not delivered by Swim-With-Me no matter the reason.
    • Block bookings: Credit will be in the form of an extension of your current block booking or a catch up lesson on a day and time agreed by both parties.
    • Monthly Recurring Easy Payments (e-Pay): Credit will be in the form of a refund to existing payment card on the account.
  • Amendments to bookings requested by you the customer are subject to a 20% administration processing fee.
  • Credits do not carry a processing fee.
  • Credits will be approximately 21 business days

Notice to cancel MUST be given by you the customer to Swim-With-Me in writing by our Contact Form

Our Monthly Recurring Easy Payments option (e-Pay) is calculated on the basis that a swimmer will complete a minimum of 12 months of swimming tuition. Should you the customer choose to terminate your subscription before the calculated 12 months, your final payment will be adjusted accordingly. This is to allow for 5-week months and any cancellations by Swim-With-Me within the swimming subscription term.

Swim-With-Me reserves the right to withdraw tuition at any time without a refund. Swimmers attending lessons without the appropriate swimwear and buoyancy aids may be refused to swim without a refund.

Swim-With-Me Promotional Offers:

Swim-With-Me will occasionally run promotional offers for NEW customers unless specified promotional offers will NOT be available for existing customers attending group or private swimming lessons.

Recommend a Friend:

  • Swim-With-Me “Recommend a Friend” promotional offer can only be claimed by current Swim-With-Me customers.
  • Swim-With-Me “Recommend a Friend” promotional offer will only apply when current Swim-With-Me customer details are given by a new customer at the time of initial booking and upon payment and completion of a block of swimming lessons.
  • Swim-With-Me “Recommend a Friend” promotional offer cannot be taken alongside any other Swim-With-Me promotional or introductory offer that may apply at that time.
  • Swim-With-Me “Recommend a Friend” promotional offer is valid per customer and not per swimmer.
  • Swim-With-Me “Recommend a Friend” promotional offer is not limited to any number of new recommendations.
  • Swim-With-Me introductory offers apply only at the time of initial booking with Swim-With-Me and will not apply to new bookings made from other members of the same family at later times.

Swim-With-Me online shop

Returns Policy:

If for any reason you are unhappy with your purchase, please return it to us (unused/unworn still in original packaging) within 14 days quoting your Packing Note Number and advise whether you would like a replacement or a refund. This also applies in the unlikely event of a faulty item. We will replace without question or, if you prefer, refund your purchase price in full excluding any postage and packaging. This guarantee does not affect your statutory rights. Please mark the parcel “Returns Department” and let us know the reason for the return. Return postage and packing costs will be met by the customer. Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for parcels lost on return to us.

Force Majeure:

We will not be liable for non-performance of our obligations caused or resulting from commercial disputes or any other circumstances beyond the reasonable control (Force Majeure Event), including but not limited to any of the following:

  • acts of God, including fire, flood, earthquake, other natural disasters or extreme adverse weather;
  • pandemic, epidemic or similar;
  • terrorist attack, civil war, civil commotion or riots;
  • mandatory compliance with any law;
  • explosion or accidental damage;
  • collapse of building structures, failure of plant machinery, machinery, computers or vehicles;
  • any labour dispute, including but not limited to strikes, industrial action or lockouts;
  • interruption or failure of utility service, including but not limited to electric power, gas or water.

If by reason of such circumstances, it shall become impossible within a reasonable time for the company to wholly or partly supply the items or service ordered, then the customer’s liability will be limited to the value of the items or service already supplied together with any associated delivery charges.

Pricing and Print Errors:

Prices and specifications are checked and confirmed. While every effort will be made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter prices and specifications without notice.

Corporate Company Insurance:

Full corporate company insurance is held by Swim-With-Me Ltd, which covers all swimmers while attending their lessons. This does not extend further than the pool/changing rooms. Beyond this area, any accidents that occur must be notified to the appropriate body and the matter taken up with them.

Payment Security:

We are fully committed to providing full security through the online order service provided by our authorised retailer, Stripe Payments  We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions. All information is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the address bar, dependent on what browser version you are using.

Child Protection:

  • All instructors are fully DBS checked and hold training in Safeguarding Children and Vulnerable Adults.
  • Stills photography or video recording is strictly prohibited in compliance with our Child Protection Policy unless prior permission is given in writing by Swim-With-Me.
  • Parents/Guardians must ensure that swimmers are changed in the correct changing rooms provided.
  • Changing poolside is strictly prohibited. Children of 8 years and above must change in the correct changing room according to their gender.
  • Copyright ©: The contents of this site and other publications from Swim-With-Me are owned or licensed to Swim-With-Me or are used with permission by the owner.
  • Reproduction strictly by permission only from Swim-With-Me.

Swim-With-Me Photography:

  • Swim-With-Me will from time to time take photographs and video recordings during lessons for use for advertising purposes.
  • Parents/Guardians will be given the opportunity to opt-out of this at the time.
  • If Parents/Guardians do not opt-out at the time it will be taken that they have consented to photography or video recordings being taken and used for Swim-With-Me advertising purposes.