This Cookie Policy explains what cookies are, why we use them, the different types of cookies and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files that websites store on your computer, tablet or mobile device when you visit them.
They allow websites to recognise your browser, remember certain information and provide a more personalised browsing experience.
Cookies may contain information such as:
- A unique identification number
- The website or domain that created the cookie
- The cookie's expiry date
- Information about your website preferences
Some cookies expire when you close your browser, while others remain on your device for a longer period.
2. Why We Use Cookies
Cookies help us provide a reliable and user-friendly website.
We may use cookies to:
- Allow you to navigate our website
- Maintain secure customer account sessions
- Remember your preferences
- Support booking and payment processes
- Understand how visitors use our website
- Improve website performance
- Measure the effectiveness of advertising, where applicable
Not all cookies are essential. Where consent is required, we will seek your permission before using them.
3. Strictly Necessary Cookies
Strictly necessary cookies are essential for our website to operate correctly.
They enable important features such as secure account access, booking functions and online payment processes.
Examples include:
- Maintaining your login session
- Remembering items in a shopping basket
- Providing access to protected account areas
- Remembering information entered during a booking process
- Supporting website security
Consent: These cookies do not normally require your consent where they are strictly necessary to provide a service you have requested.
4. Performance & Analytics Cookies
Performance cookies help us understand how visitors interact with our website so that we can improve its performance and usability.
These cookies may help us identify:
- Which pages are visited most frequently
- How visitors navigate our website
- Whether visitors experience website errors
- How well our website performs
- Which areas of the website could be improved
Information collected may be aggregated or used to analyse website activity.
Consent: Where these cookies are not strictly necessary, we will seek your consent before placing them on your device.
5. Functionality Cookies
Functionality cookies allow our website to remember choices you make and provide a more personalised experience.
These may include:
- Remembering website preferences
- Remembering whether you have seen certain messages
- Remembering display settings
- Supporting interactive website features
- Remembering certain information between visits
Some functionality cookies may be necessary for a service you request, while others may require your consent.
6. Advertising & Targeting Cookies
Advertising cookies may be used to make advertising more relevant to your interests and help measure the effectiveness of marketing campaigns.
These cookies may be used to:
- Understand interactions with advertisements
- Measure advertising campaign performance
- Limit how often an advertisement is displayed
- Help provide relevant advertising content
- Understand visitor activity across websites
Consent: Advertising and targeting cookies will only be used where you have given the required consent.
7. Managing Cookies
Most internet browsers allow you to manage cookies through their settings.
You can usually:
- View cookies stored on your device
- Delete existing cookies
- Block certain types of cookies
- Prevent websites from storing new cookies
- Clear cookies when closing your browser
You can find instructions for managing cookies in the help section of your browser.
Please note: Disabling strictly necessary cookies may affect your ability to use certain features of our website, including secure account access and booking functions.
8. Cookie Consent
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
Consent may be requested through a cookie banner or preference management tool.
You should be able to accept or reject optional cookies and change your preferences where the website provides these controls.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
9. Third-Party Cookies
Some website features may be provided by trusted third-party services.
These may include:
- Payment processing services
- Booking and membership systems
- Website analytics providers
- Advertising platforms, where used
- Other integrated website services
Third-party providers may use cookies or similar technologies in connection with their services.
Where appropriate, these cookies will be subject to consent requirements.
10. Your Privacy & Personal Information
We take the protection of your personal information seriously.
Some cookies may involve the processing of personal information, particularly where they identify or track individual website visitors.
Where personal information is processed, we handle it in accordance with applicable UK data protection law.
For further information about how we collect, use and protect personal information, please read our Privacy Policy.
11. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, the cookies we use or applicable legal requirements.
Any changes will be published on this page.
We encourage you to review this policy periodically to remain informed about how cookies are used on our website.